Last Updated: 02/02/2025
Welcome to Goibooking! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform, including our website, mobile applications, and related services (collectively referred to as the "Platform"). By accessing or using Goibooking, you agree to the terms of this Privacy Policy.
This Privacy Policy applies to:
All users of Goibooking, including travelers, partners, and service providers.
Personal information collected through the Platform, including data provided directly by you, automatically collected data, and information obtained from third parties.
We collect the following types of information:
Contact Information: Name, email address, phone number, and mailing address.
Booking Details: Travel dates, destinations, hotel preferences, flight details, and activity bookings.
Payment Information: Credit/debit card details, billing address, and transaction history.
Identification Information: Passport details, government-issued ID, and visa information (if required for bookings).
Account Information: Username, password, and profile details.
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, search queries, booking history, and interaction with the Platform.
Location Data: Geolocation information (if enabled by you).
Partners: Information from hotels, airlines, tour operators, and other service providers.
Social Media: Information from social media platforms if you link your account or use social login features.
Payment Processors: Transaction details and payment status.
We use your information for the following purposes:
To process and manage your bookings, reservations, and payments.
To provide customer support and respond to inquiries.
To send booking confirmations, itineraries, and updates.
To tailor recommendations, offers, and promotions based on your preferences and travel history.
To enhance your user experience by displaying relevant content and advertisements.
To send transactional emails (e.g., booking confirmations, payment receipts).
To provide promotional offers, newsletters, and travel-related updates (with your consent).
To notify you about changes to our policies, terms, or services.
To analyze Platform usage and improve our services.
To conduct research and development for new features and offerings.
To comply with legal obligations and regulatory requirements.
To detect, prevent, and address fraud, security breaches, or other illegal activities.
We may share your information with the following parties:
Hotels, airlines, tour operators, and other travel service providers to fulfill your bookings.
Payment processors, IT vendors, and customer support teams to facilitate Platform operations.
Affiliates, advertisers, and marketing partners to offer joint promotions or services.
When required by law or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
For any other purpose disclosed to you at the time of collection.
We implement industry-standard security measures to protect your information, including:
Encryption of sensitive data during transmission and storage.
Regular security audits and vulnerability assessments.
Access controls to limit data access to authorized personnel only.
However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Factors influencing retention include:
The duration of your relationship with Goibooking.
Legal obligations (e.g., tax or accounting requirements).
The need to resolve disputes or enforce agreements.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Request access to the personal information we hold about you.
Update or correct inaccurate or incomplete information.
Request a copy of your data in a structured, machine-readable format.
Request the deletion of your personal information, subject to legal requirements.
Opt out of receiving promotional communications by following the unsubscribe link in our emails.
Disable location tracking through your device settings.
Object to the processing of your data for specific purposes.
Request restriction of processing under certain circumstances.
To exercise these rights, please contact us at contact@goibooking.com.
Your information may be transferred to and processed in countries outside your jurisdiction, where data protection laws may differ. We ensure that such transfers comply with applicable laws and that your data is protected through appropriate safeguards, such as standard contractual clauses.
Goibooking does not knowingly collect or process personal information from individuals under the age of 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to such third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
We use cookies and similar technologies to:
Enhance user experience.
Analyze Platform usage.
Deliver targeted advertisements.
You can manage your cookie preferences through your browser settings or our cookie consent banner.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Platform after such changes constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: contact@goibooking.com Phone: +918580884400 Address: Jia Chowk Hathithan Bhuntar Distt. Kullu (HP)
We were so pleased with our Darjeeling trip that you organised.
Thank you very much for all your assistance for my safe trip to Sikkim. Your driver was excellent. Will contact you again for future trips.
Thank you for organizing a great trip. All hotels, excursions and the transport was arranged perfectly. We really enjoyed our stay in Nepal.